"...The Office of Personnel Management's effort to fix its long-standing pension processing backlog is progressing faster than expected — even though many more feds have been retiring in recent months than expected.
Ken Zawodny, OPM's associate director of retirement services, said the improving numbers show the strategy the agency adopted in January is succeeding.
"We made a lot of process improvements," Zawodny said. "We've been working with the staff, we've been working with management, we've been working with the union folks, and we've been taking a good look at everything we're doing, and seeing what we can do better."..."
Ken Zawodny, OPM's associate director of retirement services, said the improving numbers show the strategy the agency adopted in January is succeeding.
"We made a lot of process improvements," Zawodny said. "We've been working with the staff, we've been working with management, we've been working with the union folks, and we've been taking a good look at everything we're doing, and seeing what we can do better."..."
